IMPROVING PUBLIC ADMINISTRATIVE REFORM INDEXES

In 2019,the public administrative reform index (or PRA index) of Haiphong reached 84.35 points, ranking the 4th out of 63 cities and provinces. The satisfaction index for public administrative services or (SIPAS for short) of the city was 92.22%, ranking the second. The public administration performance index (PAPI) of Haiphong was among the lowest in centrally run cities and provinces.

The PAR index jumped 1 level. SIPAS index leaped 7 levels compared to 2018, showing the effort and improvement of units, offices and localities in deploying administrative reform, better serving the people, enterprises and organizations in the city. However, PAPI was among the lowest and there are still some shortcomings in the city’s administrative reform despite drastic directions of the city’s government.

To effectively do the administrative reform and improve these indexes, the people’s committee of Haiphong asked departments, sectors, branches and localities to promptly direct and seriously deploy tasks in 2020 of the government’s administrative reform steering board.